Terms of service

Company details

Select Living Group LTD, Company no. 10434210, Registered Address Bowden House, 36 Northampton Road, Market Harborough, Leicestershire, United Kingdom LE16 9HE.

Access

You are provided access to this website in accordance with these terms and conditions. Any orders you place must be made in accordance with these terms and conditions too.

Indemnity

You agree to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising from any breach of these terms and conditions. This includes any other liabilities resulting from your use of this website, or any other person accessing the website using your shopping account and/or your personal information.         

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you. We shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

Change the terms and conditions from time to time. Your continued use of the website (or any part thereof) following such changes shall be deemed to be your acceptance. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.

Consumer contracts regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract, provided you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• Your right to return products does not apply to goods made to your specification, goods that have been clearly personalised or by their nature cannot be returned or are liable to deteriorate or expire rapidly.
• If you wish to exercise your right to cancellation, you are obliged to retain possession of the goods and take reasonable care of them. For more details see returns section.
• To exercise the right to cancel your contract, you must inform us of your decision with a clear statement. This must include details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by email.
• If you decide to cancel, you should return the goods to us at your cost within 14 days of the cancellation. Then, we will reimburse you (by the method used to pay for the original transaction) the amount relating to goods to which cancellation rights apply. This includes the cost of delivery.
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Description of products

Each product purchased is sold subject to its product description. These descriptions set out additional conditions that are specific to that product. These include, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

Using our product calculators, you can get an estimation of how much material you will require for your project. Due to the many unique possibilities associated with installing, such as layout, raising, steps etc., the calculations provided are only an estimate based on the area details provided. We would strongly recommend adding additional product to cover any miscalculations or potential mistakes in the installation process. Select Living Group LTD will not be held responsible for any additional costs due to under ordering.

Our products are subject to slight variation in pattern, texture and colour. The company will not be held responsible for such variations. Our products are manufactured in different batches meaning any samples provided may not always be from the same batch as the final product supplied. We will always endeavor to provide a final product that is as close to the samples as possible.                          

Please also be aware of this if you require any additional products due to under ordering on a previous order that has already been delivered. Select Living Group LTD makes a conscious effort to record the manufacturing batch of every product supplied to any customer. However, it is the responsibility of the customer to make us aware if you require any order to match with a previous order. If we are not made aware of this at the time of order, we will not be held responsible.

Order errors

If your order confirmation contains any errors you must immediately advise us by telephone or email. We will do our best to amend these for you, however, due to our quick dispatch, this may not always be possible. Once you have received a delivery date confirmation email, no changes are possible and you will become liable for cancellation and return charges as outlined below.

We reserve the right to refuse or cancel any order at any time prior to completed delivery, without being liable for any damages or costs incurred.

Delivery times and delivery delays

We are unable to give a precise delivery time unless it has been agreed in advance. Our standard delivery time is 2 to 7 working days, any time between the hours of 8am and 8pm. Alternative delivery requests such as AM deliveries, next day deliveries etc. can be arranged if possible, but may incur additional costs.

This is not a definitive guide. Please be aware that Select Living Group LTD will not entertain any claim for compensation because of a late delivery. We cannot accept any liability for time or economic loss as a result of, but not limited to; advanced installation bookings, employment holiday, event delay and alike.

Although we will make every effort to amend mistaken delivery addresses after the order has been placed, we cannot be held responsible for late deliveries if the customer has specified the incorrect address or postcode during checkout.

If the order must then be forwarded to a new address, a charge for re-delivery will apply. We also reserve the right to deduct any such charge from any refund given, should the order be subsequently cancelled.

Special instructions given to ourselves can only be taken as requests and cannot be guaranteed.

Proof of delivery is sufficient evidence to establish that goods have been received.

Your delivery

Due to the size of some delivery vehicles, any carriers delivering on our behalf must be informed of any restrictions regarding access. These include (but are not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the vehicle to gain access to the point of delivery.

Upon delivery it will be necessary for the driver to obtain a signature. Drivers are allocated a maximum of 15 minutes to off load and obtain a signature.

Select Living Group LTD will not accept any claims for compensation arising from non/failed/refused/delayed/returned deliveries by either yourself or the carrier, if we’re unable to unload to an agreeable location within a 15 minute timescale, or are prevented from doing so by access restrictions.

Select Living Group LTD will not provide specific timings for delivery. If someone is not available to take delivery on the allocated date and time frame and re-delivery is required, you will be liable for the full cost associated with the re-delivery.

Re-delivery or cancellations charges will be applicable when your order is finally delivered or returned to us.

Delivery will only be to the curbside immediately adjacent to the driver’s vehicle. They are not permitted to enter your premises. For example, if your delivery point is a block of flats or an office, the carriers will only deliver to the ground floor entrance. Because the handling of the product is heavy and it cannot be bent, it may be easier to leave it outside until it’s ready to be fitted.

Should you wish for the delivery to be made to a more convenient location, this will be done to the individual driver’s discretion and they may need assistance to do so.

Should you decide to cancel your order upon delivery, the cost of the delivery will be deducted from your final refund amount.

Failed deliveries

If for any reason the carrier is unable to deliver, your order will be returned to the carrier’s local depot. Here, it will be held for a maximum of 3-5 days, then automatically returned to us. Charges will apply for re-delivery. Cancellations will be subject to fees.

If the carrier is able to leave your order with a neighbour or other deemed suitable party, we cannot be held responsible if the order is left in the wrong location. We are unable to request the carrier to return and move the items.

If the delivery of goods is refused for any reason other than the product has been damaged in transit or incorrect goods have been supplied, you are liable for all delivery and return courier costs.

Damages in transit

As damages can occur in transit and issues can arise to prevent the delivery that are out of our control, we cannot accept any liability for time or financial loss as a result of, for example but not limited to; advanced fitter booking, employment holiday etc.

These provisions made are by your choice and at your discretion, but do not affect your statutory rights. We would also ask all customers to check their order in full prior to arranging any additional services or aforementioned costs, as we cannot be held liable for additional costs incurred. If your order is found to be incorrect on delivery or inspection, we will arrange for a replacement item or refund for any incorrect items at no additional cost to you.

If the order you receive has any damage to the exterior packaging, you must check the contents and list the damage on the driver's delivery note. If the words 'goods delivered in good condition' are on the delivery form next to your signature they need to be crossed out. If you are at all worried about the goods being damaged, you must sign for the goods as ‘Damaged’ on receipt or refuse delivery. Any damage must be reported to Select Living Group LTD within 24 hours of signing. If someone else is signing on your behalf they must be made aware of the above. If the product is damaged and you have failed to make any attempt to list this on the delivery note, Select Living Group LTD or the carrier cannot be held responsible.

Your acceptance of material supplied

We reserve the right to over supply each cut length of Artificial Grass by up to 0.5m. However, we will follow the guidance of BS 3655 (materials tolerance of +/- 1.25%) with regard to shortage claims (both Artificial Grass and Composite Products). We would always advise customers to take this into account when deciding on the measurements to purchase. We cannot be held responsible for any orders that are too short within these British Standard tolerances. Our cutting machines are fully automated, but errors of a size or material nature may occur if misprogrammed by the operator. We will investigate a claim for an error as soon as we are advised, this will involve confirming the data entered by the operator and also an item weight check obtained from the delivery carrier.

You will need to supply us with photographic evidence for all claims in relation to errors in material type supplied. If we are in agreement that an error has occurred, we will immediately replace the items. We reserve the right for us to collect the original item/s before a replacement is dispatched in all cases where it is unclear to us how the error occurred. You must co-operate and make yourself available for collections (which may be on a different day than the replacement is received) of any item/s that needs returning to us. If the courier is unable to collect for any reason, the uncollected item/s will be deemed as an outstanding debt at the full retail price. You will also be liable for all further costs involved in collecting and transporting the return back to us.        

We will not entertain any compensation claims regardless of fault due to errors in size or material supplied. We cannot accept any liability for time or economic loss as a result of, but not limited to; advanced installation bookings, employment holiday, event delay and alike. We recommend that you time your delivery to allow at least 3 working days before the required date of installation so that you can fully check your order.

You must ensure that both yourself and/or your nominated installer are fully aware of the following:

Once you or your installer has cut or made any modification to the material then you have accepted it as a suitable non-faulty product and it cannot be returned. This does not affect your statutory rights.

All items supplied must be carefully inspected before installation to check there is no issues in regard to; type, specification, size, quantity, colour matching, manufacturing faults or delivery damage. If any of the above are found in material supplied you must not commence installation. Report the issue immediately to us by telephone or email. Do not install any items until we have replied to you, even if the item is fault-free.            

Under no circumstances will Select Living Group LTD accept claims for any of the above once the material has been cut and/or installed in any way.

Installation

We advise that you obtain professional fitting advice prior to any attempt at self installation. We cannot accept any liability for self installation that results in improper fitting or damage to the product or any other damage.

We cannot be held liable for any faulty installation or damage caused by a third party fitter who does not work for Select Living Group LTD. We can instruct or advise such fitters for the purpose of convenience, but third party companies must be approached as liable for any costs associated with faulty fitting or damage including, but not limited to, the full cost of replacement for the product provided by Select Living Group LTD.

Distance selling regulations 2000

Under the Distance Selling Regulations 13c, you cannot cancel any customised order once it has been cut and/or dispatched. However, if an order has already left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase as well as any cutting fees. Once the item has been delivered, you have the standard 7 days statutory rights to report any manufacturing flaws or internal damage. However, if the product has been used (fitting/attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will not accept the return.

Order cancellations/refused deliveries

You may cancel your order for a full refund prior to your order being cut and/or dispatched. If you cancel your order after it has been dispatched, you are responsible for all freight charges incurred by Select Living Group LTD.

If you refuse to accept delivery of your order for any other reason than the product being damaged in transit and/or incorrect items, you are liable for all outward and return freight charges incurred by your refusal. Please be aware that cut to size items also carry a minimum cutting fee.

Returns/refunds

The company operates a 30 day return policy in line with the Consumer Rights Act of 2015. If you wish to return goods, you must notify the company within 14 days of receipt of the goods. This must be done in writing by email.

The company will not arrange collections for non-faulty goods being returned. It is the buyer’s responsibility to return goods to the company’s premises at Unit 4, Sherbrook Business Centre, Nottingham, NG5 6AT. The customer will be liable for return costs and any goods that are returned must be done so within 14 days of the company’s agreement to accept them. The goods must also be in line with the terms below:             

• Goods must be rolled/sealed in the original packaging. Or packaged in a manner agreed by Select Living Group LTD.
• Goods must not have been used, tampered with or fitted in any way.
• Goods must be returned in full, including all parts and any free products or documentation.
• In accordance with Distance Selling Regulations, we require an email confirmation that you wish to return your item(s).

Once the goods are received at our premises, the company will inspect the goods. If they arrive at our premises in a re-sellable condition, we will issue a refund. We reserve the right to withhold any refund in the case of the goods being returned to us in less than a re-sellable condition.

All refunds will be processed using the same method used when payment was made and will be issued within 7 days of the company’s receipt of the items.

All non-faulty goods returned will be subject to a 15% re-stocking charge.

Cutting fees (artificial grass)

When placing an order, which involved stating your required dimensions for the item, your order is tailored uniquely to your bespoke size. If you wish to cancel your order after the item has been cut to size (cutting commences immediately after payment is received), we reserve the right to charge a cutting fee of 100% of the total value, excluding delivery.

Deposits

Select Living Group LTD may require a deposit. Upon payment of the deposit you have entered into a binding contract with Select Living Group LTD. From that moment, if you decide to change or cancel the order, Select Living Group LTD reserves the right to retain any and all of that deposit amount. The amount retained will be a genuine estimate of the losses of Select Living Group LTD. This does not affect your statutory rights.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material including terms and conditions text or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by Select Living Group LTD or our licensors.

You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for this purpose. Any other use of the material and content from the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with law

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. Any advice implied or given contained within the website is given in good faith. It must not, however, be used as a definitive guide to an installation method, and you must ensure you seek confirmation that any items ordered are suitable.

The website is provided on an "as is" and "as available" basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website. These include, but aren’t limited to; implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre- contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or Any special or indirect losses; or
• Any loss suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
• Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.    

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breaches of any provision.

Survival

Each provision of the conditions shall be construed as separately applying and surviving, even if for any reason one or another of those provisions is held to be inapplicable or unenforceable in any circumstances.

Law

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Composite products warranty

Subject to the conditions set out below, we warrant that the goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship. However, due to the natural elements of the product we cannot guarantee that all boards supplied, either on a single order or over multiple orders, will be of the same colour.

We offer a 10 year warranty on all composite decking boards for commercial usage. 15 years on all ‘Core’ and ‘Rustic’ ranges. 25 years on ‘Premium’ ranges. 30 years warranty on ‘Supreme’ ranges. Coverage covers usage against:

• Material defects;
• Fungal decay;
• Insect damage; and
• Rotting or splintering.

This warranty only applies if the composite decking boards have been used in normal service conditions and properly fitted in accordance with our installation guide, using our recommended joist support spacing (30cm commercial, 40cm residential), expansion end gap spacing (4mm Premium/Supreme and 6mm Core/Rustic) and correct clip fixing method.

If the composite decking boards are found to be faulty, we will either replace any faulty boards or refund a percentage of the original faulty item purchase price pro- rata to the remaining warranty period when the faulty item is returned to us. The course of action chosen will remain solely at the decision of Select Living Group LTD. We will not accept any claim for any consequential losses or recompense the customer for installation or repair costs.

Limitations on coverage (composite decking)

The warranty is inapplicable to products used for any purpose or behavior outside of regular garden usage. Such behavior and purposes include, but are not limited to:

• Natural weather, colour variation, colour fading, general wear and tear;
• Staining, regardless of substance;
• Impact damage;
• Damage caused by ground movement, subbase, sub soil or any form of ground heave;
• Japanese knot weed, Mare’s tail, tree root growth or any other horticultural external influence;
• Accidental damage of any kind;
• Use of improper cleaning chemicals.

Artificial grass warranty

All of our artificial grass comes with a 10 year guarantee which is subject to fair wear and tear and the customer adhering to maintenance guidelines. These guarantees include:

• Colour of grass fibers will not change by a noticeable amount, subject to a variance of +/-10% from that of the original colour.
• The tuftlock of the pile will not reduce by more then 30% of that of the original amount.
• The latex backing will not disintegrate or rot.        

This warranty only applies if the artificial grass has been used in normal service conditions and properly fitted in accordance with our recommendations, including the use of any accessories/secondary products. Maintenance and cleaning of artificial grass must be carried out in line with the installation guide maintenance section.

If the artificial grass is found to be faulty, we will either replace or refund a percentage of the original faulty item purchase price pro-rata to the remaining warranty period when the faulty item is returned to us. The course of action chosen will remain solely at the decision of Select Living Group LTD. We will not accept any claim for any consequential losses or recompense the customer for installation or repair costs.

Limitations on coverage (artificial grass)

We do not offer warranty against and are not responsible for any warranty claim caused by:

• An area under heavy use (such as around a football goal, track to shed, etc.). Here, the grass may flatten over a period of time. This is not covered under warranty but can be resolved by brushing to make the pile stand up again using a stiff brush.
• Damage caused by animals.
• Heat damage caused from barbeques, cigarettes, firepits, etc.
• Damage caused by reflections from mirrors/glass onto the product.
• The use of improper footwear (such as football boots) or sports equipment.
• Machinery or garden furniture.
• Damage, subsidence or upheaval to artificial grass, groundworks or weed membrane due to root growth from any sort of trees, shrubs or other plants.
• Use of cleaning chemicals, herbicides or pesticides.
• The surface being used for the purpose other than that for which it was designed and installed.

Porcelain paving warranty

Subject to the conditions set out below we warrant that the goods will correspond with their specification as per the website at the time of the delivery. Due to the nature of the product, over ordering should be a standard in order to avoid any delays from minor defects. Products are manufactured in batches and, as a result, we cannot guarantee that the product ordered will be an exact color match to the sample you have. All our porcelain paving comes with a 10 year guarantee which is subject to fair wear and tear.

Coverage covers usage against:

• Severe frost damage.
• Cracking and breaking.
• Delamination.

This warranty only applies if the customer adheres to maintenance guidelines. The guarantee will only be valid if the product(s) have been installed correctly according to our installation guide or have been installed in line with relevant British standard practice.

If the porcelain paving is found to be faulty, we will either replace any faulty tiles or refund a percentage of the original faulty item purchase price pro- rata to the remaining warranty period when the faulty item is returned to us. The course of action chosen will remain solely at the decision of Select Living Group LTD. We will not accept any claim for any consequential losses or recompense the customer for installation or repair costs.

Limitations on coverage (porcelain paving)

The warranty is inapplicable to products used for any purpose or behavior outside of regular garden usage. Such behavior and purposes include, but are not limited to:

• Natural weather, colour variation, colour fading, general wear and tear.
• Minor frost damage.
• Staining, regardless of substance.
• Vehicle traffic.
• Impact damage.
• Damage caused by ground movement, subbase, sub soil or any form of ground heave.
• Japanese knot weed, Mare’s tail, tree root growth or any other horticultural external influence.
• Use of improper cleaning chemicals.
• Accidental damage of any kind.

Warranty conditions

We give the above warranty subject to the following conditions:

• We shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by you;
• We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse, undue care taken when unloading and storing or alteration or repair of the goods without our approval;
• We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the goods has not been paid by the due date for payment;
• The above warranty does not extend to parts, materials or equipment not manufactured by us. You shall only be entitled to the benefit of any such warranty or guarantee as we are given by the manufacturer;
• We shall be entitled to claim reasonable tolerances in respect of the goods and reserve the right to make adaptations to goods supplied by us due to technical developments. We give no condition or warranty that the goods are fit for any particular purpose for which the customer may require them. You must satisfy yourself before ordering that the goods are fit and suitable for the purpose for which you require them.
• We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) for any installation, repair, re-installation, removal or labour cost arising from a fault with the product;
• The above warranty is not transferable between parties. Only the purchaser named on the sales invoice, unless otherwise stated at the time of purchase and recorded on the invoice, shall be entitled to the benefit of any warranty or guarantee we are given by the manufacturer.
• We reserve the right to offer any refund on a pro-rata basis, therefore we may choose to calculate the value of the warranty remaining against the original price paid on the sales invoice.

Except where expressly stated in these conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Secondhand goods are supplied on the basis that all common law and statutory warranties and conditions as to their satisfactory quality are excluded. All secondhand goods must be inspected prior to use or fixing.

Any claim by you which is based on any defect in the quality or condition of the goods or their failure to correspond with specification shall (whether or not you refuse delivery) be notified to us in writing within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within 7 days after discovery of the defect or failure.

If delivery is not refused, or you do not notify us accordingly, you shall not be entitled to reject the goods and we shall have no liability for such defect or failure. You shall be bound to pay the price for the goods being delivered in accordance with the contract.

Where any valid claim is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the goods (or the part in question) free of charge or, at our sole discretion, refund you the price of the goods (or a proportionate part of the price), and we shall have no further liability to you.

We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of the goods or their use or resale by you, except as expressly provided in these conditions.

We shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the goods, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control:

• Act of God, war, riot, strike, lockout, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, storm;
• Acts, restrictions, regulations, of any kind on the part of any governmental, parliamentary or local authority;
• Difficulty or increased expense in obtaining labour, materials or transport, or other circumstances affecting the supply of goods or of raw materials by our normal course of supply, or the manufacture of the goods by our normal means, or the delivery of the goods by our normal route or means of delivery.
• The company shall not be liable for any loss or damage whatsoever arising as a result of failure to deliver goods by any particular date, or arising as a result of any cause beyond the company’s control.

Notification of claims

Claims under this warranty must be tendered in writing within 7 days after the discovery of the alleged defect, with full individual details including a copy of the original invoice.