Refund policy

Returns/refunds

The company operates a 30-day return policy in line with the Consumer Rights Act of 2015. If you wish to return goods, you must notify the company within 14 days of receipt of the goods. This must be done in writing by email.

The company will not arrange collections for non-faulty goods being returned, it is the buyer’s responsibility to return goods to the company’s premises at Unit 4, Sherbrook Business Centre, Nottingham, NG5 6AT. The customer will be liable for return costs and any goods that are returned must be within 14 days of the company’s agreement to accept the returns. The goods must be inline with the terms below.

• Goods must be rolled/sealed in the original packaging. Or packaged in a manor agreed on by Select Living Group LTD.                       
• Goods must not have been used, tampered with or fitted in any way
• Goods must be returned in full, including all parts and any free products or documentation.
• In accordance with Distance Selling Regulations, we require an email confirmation that you wish to return your item(s).

Once the goods are received at our premises the company will inspect the goods. Subject to the goods arriving at our premises in a re-sellable condition we will issue a refund. We reserve the right to withhold any refund in the case of the goods being returned to us in less than a re-sellable condition.

All refunds will be processed using the same method used when payment was made and will be issued within 7 days of the company’s receipt of the items.
All non-faulty goods returned will be subject to a 15% re-stocking charge.